frequently asked questions
How far do you deliver?
Our business is based out of central Utah. However, delivery can be arranged throughout Utah, Idaho, Nevada, Colorado and Wyoming.
We have a unique transporting process that allows for deliveries to be made en route anywhere between our wholesale growers and home-base.
How much do you charge for delivery?
Delivery charges are factored by the size of the order and distance.
Minimum charge for curbside delivery is $25. An estimated total cost for delivery will be provided by a Customer Care representative after submitting an order request.
How soon will my order arrive?
While we do our best to combine multiple orders on one shipment, there is simply no way around the fact that our growers are dotted all across the Western United States.
Due to the nature of our business, and because of the broad selection we provide, some orders could take up to 30 days to arrive. Most orders are delivered within 1 to 2 weeks; though sometimes we can get things shipped within just a few days.
Nevertheless, we pride ourselves on communication and will do our very best to minimize any delays.
Can I pick up my order?
If you elect to save on delivery charges and want to pick your order up, a customer care representative will contact you after submitting an order-request to determine a mutually convenient meet-up location and pick-up time.
These meeting times are critical; which is why any no-shows will be charged a 25% restocking fee in addition to losing any deposit monies.
Do you have a minimum order amount?
Due to inventory restrictions and wholesaler guidelines, a $300 minimum order amount is required.
Large quantities over $10,000 must be paid-in-full upon submitting order.
Do you offer discounts on large orders?
Absolutely!
Landscape and design professionals choose Western Roots for this exact reason. It's not always about paying the highest price to gain access to the most reputable growers. And because our business is unique in this, we not only offer near wholesale prices on great products - but can offer even more savings when we ship in bulk.
See our Order Form for the discount schedule.
Is it normal for the leaves to be dry and falling-off before I've even planted?
Yes. This is known as transplant shock; and it occurs when live plants are moved or transported causing stress. This condition is very common in newly transplanted trees as they try to establish new root systems with new soil and varying water types (especially in the Western U.S.). It's not uncommon for a tree or shrub to shed all of it's spring growth and bud new leaves as it settles into a new location.
While a newly planted tree or shrub may appear to be dead or dying, continue caring for it as you normally would, and you'll start to see new buds forming within a few weeks.
Do you guarantee your products?
Due to the fact that these plants and trees are only in our possession for the time it takes to transport them, (from the wholesaler direct to your yard or jobsite) Western Roots does not offer a warranty.
However, if for any reason you are dissatisfied with the health or quality of your plants, we are happy to negotiate a fair solution with our growers to help make things right.
How do I know I'm getting the best product?
When you purchase through Western Roots, you're also contracting a professional that knows exactly what to look for and how to select the highest quality products.
We pre-inspect each item before it ever makes it on our truck for shipment. Because of this, you may be notified by one of our specialists that a product selection is no longer available simply because it did not meet our quality standards.
Our motto:
"It's more than just taking pride in our business - It's knowing that our customers will take pride in their landscapes because they've put their trust in us."
Can you also install/plant my trees and shrubs?
As a provider of landscape greenery, we do not offer installation services. However, we've partnered with several landscape professionals across the Wasatch Front who would be happy to provide a quote for install. Contact us for a referral.
What's my hardiness zone?
Follow this link to the USDA plant zoning map...